Privacy Policy

Here's the deal - we use your information primarily to do our job and serve you better. That means:

• Getting back to you about project inquiries and consultations
• Managing ongoing architectural projects and keeping you updated
• Sending project documents, proposals, and contracts
• Processing payments and maintaining financial records
• Improving our website and understanding what content resonates with visitors
• Occasionally sending newsletters about our recent projects or sustainability insights (only if you've opted in)

We're not in the business of spamming people or selling contact lists. If you're hearing from us, it's because there's a genuine reason related to your project or interests.

We don't sell or rent your personal information to anyone. Period. However, running an architectural practice means we sometimes need to share certain details with trusted partners:

Project Collaborators: Engineers, contractors, landscape architects, and other consultants who need access to project info to do their part. Everyone we work with is bound by confidentiality agreements.

Service Providers: We use cloud storage, email services, accounting software, and similar tools. These companies have access to data only as needed to provide their services and are contractually obligated to keep it secure.

Legal Requirements: If we're legally required to disclose information - like through a court order or regulatory request - we'll comply, but we'll notify you first unless we're prohibited from doing so.

When showcasing completed projects in our portfolio, we'll always get your permission before including any identifying details or photos of your space.

Our website uses cookies - those little text files that help the site remember you and understand how people use it. Nothing sinister, just practical stuff.

Essential Cookies: These keep the site functioning properly. They remember your preferences and maintain your session as you navigate between pages.

Analytics Cookies: We use these to see which pages get visited most, how long people stick around, and where they came from. It's anonymous data that helps us make the site better.

You can disable cookies in your browser settings if you'd like, though some parts of the site might not work as smoothly. Most browsers let you control cookie preferences pretty easily these days.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our systems use industry-standard security measures including encrypted data transmission, secure cloud storage with Canadian servers, and regular backups.

Physical documents are stored securely in our Vancouver office with limited access. Digital files are password-protected and we use two-factor authentication wherever possible.

That said, no system is completely foolproof. While we do our best to keep everything secure, we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll let you know promptly and explain what happened.

We keep your personal information only as long as necessary for the purposes outlined here, or as required by Canadian law. For completed projects, we typically maintain records for seven years for legal and professional insurance purposes.

Under Canadian privacy legislation (PIPEDA and BC's privacy laws), you've got several rights regarding your personal information:

• Access: You can request to see what personal information we have about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: You can ask us to delete your information (with some exceptions for legal or contractual obligations)
• Opt-out: Unsubscribe from our newsletters anytime - there's a link at the bottom of every email
• Portability: Request a copy of your data in a common format

To exercise any of these rights, just send us an email at info@jadeofquintharic.info or give us a call. We'll respond within 30 days, usually much sooner.

Our website might link to other sites - supplier catalogs, building product manufacturers, sustainability resources, that sort of thing. Once you click through to another site, this privacy policy no longer applies.

We try to link only to reputable sources, but we can't control what other websites do with your information. It's worth checking out their privacy policies too if you're concerned.

Our services are directed at adults, and we don't knowingly collect personal information from anyone under 16. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it promptly.

We might update this privacy policy from time to time - whether due to changes in legislation, how we operate, or feedback from folks like you. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.

For major changes that affect how we handle your information, we'll reach out directly via email to let active clients know what's up.